Tapestry Analyst - Hybrid

Description

it is the journey-level classification in the Health Services Systems Analyst series. Incumbents perform analysis of Health Services applications and are required to be fully trained in all procedures related to their assigned area of responsibility.

Positions in this classification are located only in the Health Services Information Technology Unit and report to the Health Services Information Technology Supervisor or Manager.

Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.

One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.

A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience.

Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.

Knowledge of:

• The requirement for protecting security and confidentiality of system data
• Health information systems application, health information exchanges and standard healthcare message formats
• Health care financial and data reporting requirements
• Health care and / or health plan organization and structure

Project management principles and practices

• Time management and organization skills with ability to work on multiple projects simultaneously
• Troubleshooting computer applications
• Data analysis techniques
• Methodologies used in the practice of systems analysis
• Analytical and problem solving skills

Additional abilities:

• Communicate effectively both verbally and in writing
• Work independently and collaborate as needed with team and other divisions
• Analyze technical specifications for data and applications
• Troubleshoot information systems and applications and resolve complex problems
• Communicate technical information effectively to various levels in the organization, including the vendor community
• Demonstrate care in handling customer needs and build a trusting rapport with customers
• Adapt to on-going change and work in a fast-paced, customer-focused environment
• Provide and promote excellence in customer service for both internal and external customers
• Acknowledge and respect cultural and linguistic differences of the County's diverse population

• Coordinates and documents major aspects of the project and / or process
• Develops proposals for system modification / replacement including cost benefit analysis and resource requirements
• Creates and maintains project plans and coordinates steps to meet implementation and / or upgrade schedule
• Implements application changes to support the internal / external customer
• Develops detailed procedures on software installation and configuration
• Develops test plans for all changes / upgrades to ensure performance and maintenance of data integrity
• Performs integration of systems / process as needed within the scope of the project
• Identifies, tracks, and reports problems to vendors and follow‑up / resolution to customers
• Develops requirement documents to ensure…