Social Service Information Systems Analyst

Company: Contra Costa County – Employment and Human Services Department (Local 512 – Social Services Staff Specialist Unit)

Position Title: Social Service Information Systems Analyst

Job Summary: The Analyst will support statewide social services systems, providing day‑to‑day end‑user support, troubleshooting, system updates, and data analysis to improve service delivery.

• A strong problem‑solver who can analyze complex systems and translate technical issues into practical solutions.
• Comfortable collaborating with both technical teams and program staff, and able to communicate effectively with each.
• Detail‑oriented and organized, with the ability to manage multiple priorities and meet competing deadlines.
• Curious and adaptable, willing to learn about and support evolving statewide systems.
• Proactive and dependable, with the initiative to identify issues and follow them through to resolution.
• A collaborative team player who values the perspectives of others and contributes to a positive work environment.

• Provide direct, day‑to‑day support to end users by assessing inquiries and resolving technical issues.
• Support and maintain statewide social services systems by troubleshooting problems, coordinating solutions, and ensuring reliable system functionality.
• Develop, update, and publish technical procedures and instructional materials.
• Assist with data analysis, reporting, and validation to support program operations and informed decision‑making.
• Coordinate with state partners, vendors, and internal teams to resolve system issues and implement updates.

• Adapting to changing state policies, system requirements, and operational priorities.
• Troubleshooting complex technical issues when information may be limited or incomplete.
• Coordinating with multiple stakeholders across different agencies and levels of government.
• Balancing data accuracy and system security with the need to maintain accessible, user‑friendly services.
• Navigating interconnected statewide systems with complex dependencies and evolving requirements.

• Critical Thinking
• Delivering Results
• Reading Comprehension
• Professional & Technical Expertise
• Adaptability
• Attention to Detail
• Displaying Ownership and Accountability
• Oral Communication
• Writing
• Customer Focus
• Teamwork
• Leveraging Technology

• License
  
  Required:
  
  Valid California Motor Vehicle Operator's License (out‑of‑state license accepted during application).
• Education: Completion of 60 semester or 90 quarter units from an accredited college or university, including 15 semester or 22 quarter units in computer science, information systems or a closely related field.
• Experience: Either 18 months of full‑time experience in analysis, design and implementation of computer systems and procedures; or 18 months of full‑time experience in social services systems support with direct responsibility for system troubleshooting and problem resolution.
• Substitution for
  
  Education:
  
  Possession of a certificate in Business Analysis, Database Systems Design, Analysis or Administration;
  Management Information Systems;
  Systems Management or related field with a minimum of 20 semester units, plus additional 12 months of qualifying experience; or additional qualifying experience in analysis, design and implementation of automated systems and procedures may be substituted on a year‑for‑year basis.

• Experience supporting large‑scale or statewide automated systems such as eligibility or case management systems.
• Knowledge of social services programs such as CalWORKs, Cal Fresh, Medi‑Cal, or Child Welfare.
• Familiarity with system testing methodologies, including user acceptance testing (UAT).
• Experience with data analysis, reporting tools, or SQL.
• Strong written communication skills, particularly in developing user documentation and instructional materials.
• Experience collaborating with vendors, state agencies, or cross‑functional project teams.
• Relevant professional experience or coursework in information systems, business analysis, or project management.

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.