Information Technology Technician

Superior Court of California, County of Contra Costa announces an open recruitment for Information Technology Technician I. Salary Range: $73,263.63 - $93,505.15. Final Filing Date: 5:00 pm on Monday, July 13 2026.

This role reports to the Information Technology Infrastructure Manager and is critical for providing IT support aligned with contemporary ITIL standards.

• End‑User Support
  :
  Provide first‑line technical assistance for hardware, software, and network-related issues; resolve level‑one incidents; escalate complex issues as necessary.
• Training and Documentation
  :
  Conduct training sessions and create instructional materials to enhance user proficiency; ensure all documentation follows ITIL best practices.
• System Monitoring and Reporting
  :
  Monitor systems for performance, availability, and security; generate and analyze reports to proactively manage system health.
• Customer Interaction
  :
  Maintain professional communication with end‑users; address issues promptly and follow up to confirm resolution.
• Collaboration
  :
  Work closely with other IT staff, including network and systems administrators, to coordinate the resolution of technical issues; install proprietary software and hardware.
• Miscellaneous
  :
  Perform other duties as assigned, such as assisting in the implementation of IT projects and initiatives.

• IT Systems Knowledge
  :
  In‑depth knowledge of personal computer hardware, software, LAN/WAN infrastructures, and operating systems (e.g., Windows 10/11).
• Technical Communication
  :
  Ability to clearly communicate technical information to non‑technical users and document procedures according to ITIL guidelines.
• Problem Solving
  :
  Skilled in diagnosing and resolving technical issues, assessing system failures, and implementing corrective actions.
• Training and Support
  :
  Experience delivering end‑user training and support, focused on improving user experience and system utilization.
• Adaptability
  :
  Ability to quickly learn and apply new technologies and adapt to changing work environments.

High school diploma, GED, or high‑school proficiency certificate is required. A bachelor’s degree in computer science, information systems, or a closely related field is desirable. Relevant work experience may be substituted for the educational requirement on a year‑for‑year basis.

• 1–2 years of job‑related experience with demonstrated competence in IT support.
• Possession of a valid California driver’s license or suitable transportation approved by the Court.

• Successful completion of fingerprinting and a criminal record background check is required prior to appointment.
• The position may require travel to other court locations; a valid California driver’s license is required for all employees who operate a vehicle on court business.
• Felony and misdemeanor convictions may be disqualifying. The Court will assess the nature and gravity of the offense, the time elapsed, and the nature of the job duties.
• In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6 1986 are required to present original documents proving identity and U.S. citizenship or legal authorization to work.

This position is not represented.

Reasonable accommodations will be made so applicants with disabilities may participate in the recruitment process. Applicants should advise Senior Court Human Resources of special needs in advance.

The Court provides equal employment opportunity at all times and does not discriminate in accordance with applicable law. The Court is an equal opportunity employer.