Supportive Program Manager

Supportive Housing Program Manager

Worksite:
Housing Choice Voucher Office, 2870 Howe Road, Martinez, 94553

Supervisor:
Director of Assisted Housing Programs

The Position:
Under the direction of the Director of Assisted Housing Programs, the Supportive Housing Program Manager is responsible for the overall delivery of the Housing Authority of the County of Contra Costa's (HACCC) high quality Housing Assistance programs within an assigned geographic area of the County of Contra Costa. The Supportive Housing Manager is responsible for the day-to-day implementation of Housing Authority policies, procedures, and programs, ensuring the delivery of well managed Housing Assistance program activities within his/her area of assignment and compliance with all established operating policies and regulatory requirements.

Distinguishing Characteristics:
This single position management classification is responsible for the implementation of the Authority's Housing Assistance Programs with an emphasis on the delivery of Referral based Housing Assistance programs within an assigned County geographic area. It differs from all other classifications in that it is solely responsible to the Director of Assisted Housing for the effective and efficient administration and operation of the Authority's Housing Assistance program within an assigned geographical area.

The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Supervision Received and Exercised:
Operates under the direct supervision of the Director of Assisted Housing Programs with significant independence. The Supportive Housing Program Manager exercises direct supervision over assigned technical and clerical employees.

Essential Job Functions:

Duties include, but are not limited to, the following:

• Leadership and Supervision
• Supervises and is responsible for the performance of a group of clerical and technical employees in accordance with HACCC's policies and applicable laws and regulations.
• Develops and maintains good team working relationships, provides leadership to inspire the spirit of teamwork, and encourages cooperation among team members.
• Implements performance standards for team members and monitors their progress in achieving the standards to ensure program effectiveness; coaches for improvement; and takes disciplinary action as necessary and authorized.
• Provides technical leadership, coordinates, and provides training, counsels, and advises staff, and ensures that all team members adhere to departmental program standards and policies as well as organization-wide personnel policies & procedures through goal setting, planning and evaluations.
• Completes in a timely manner an annual evaluation for each team member and as appropriate recommends step increases.
• Conducts regular staff meetings including the communication of and training in Authority policies and program changes.
• Coordinates and solves problems relative to the HACCC Housing Assistance Programs.
• Models punctuality and attendance within agreed upon work schedule.
• Participates in the selection of staff.
• Approves leave requests as appropriate to ensure work of unit is accomplished.
• Ensures that staff time records are correct, approved and submitted to payroll services in a timely manner.
• Prepares and/or supervises the preparation of correspondence and monthly activities and status reports.
• Serves as an advisor to the Director regarding management and operations issues and other department-wide matters.
• Assists in the development and implementation of goals, objectives and policies and procedures for the HACCC Housing Assistance Programs.
• Undertakes special studies and assignments as directed by the responsible Director.
• Ensures the timely requisition of material and supplies to support team deliverables.
• Maintains a working knowledge of YARDI system.
• May create and make verbal reports and presentations to the Board of Commissioners and other bodies when requested. Customer Service
• Maintains professional…