Customer Service Warehouse Associate

What You'll Do

As a Sales, Service, and Delivery Associate, you'll play a vital role in supporting our landscape and outdoor supply contractors.

• Customer Service & Sales You'll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
• Product Expertise With in-depth knowledge of our irrigation and outdoor supply products, you'll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
• Order Fulfillment & Delivery You'll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
• Relationship Building You'll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.

5399 Pacheco Blvd Pacheco, CA 94553

$20.00

• People Person Strong communication skills are essential! You should be able to make every customer feel welcomed and valued
• Solution-Oriented You'll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations
• Positive Attitude A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

• Customer Interaction & Sales
  • Assist customers at the counter, answering product inquiries and offering recommendations
  • Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs
• Product Knowledge & Guidance
  • Maintain an in-depth understanding of irrigation and outdoor supply products
  • Advise customers on proper product usage, installation, and maintenance
• Order Processing & Fulfillment
  • Accurately process customer orders, ensuring all items are correctly selected and ready for delivery
  • Prepare orders for transport and ensure proper inventory management
• Delivery & Logistics
  • Safely load and deliver products to contractors' job sites, ensuring timely and accurate deliveries
  • Ensure products are delivered in excellent condition and address any delivery-related issues
• Relationship Building
  • Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service
  • Address customer concerns and resolve issues to maintain high satisfaction levels
• Team Collaboration
  • Work closely with colleagues to maintain a smooth workflow and meet customer needs
  • Help maintain the cleanliness and organization of the store and delivery areas.
• Operational Support
  • Maintain accurate records of sales, deliveries, and customer interactions
  • Assist with inventory control and stock management as needed

• Customer Service Skills
  • Strong communication and interpersonal skills to engage with customers and provide exceptional service
  • Ability to build positive relationships with clients and team members
• Product Knowledge
  • Basic understanding or willingness to learn about irrigation and outdoor supply products
  • Ability to explain product features and benefits clearly to customers.
• Sales Experience
  • Previous experience in sales or a customer-facing role is preferred, but not required
  • Ability to upsell or recommend products based on customer needs.
• Delivery Experience
  • Valid driver's license with a clean driving record
  • Experience with delivery driving, including loading, unloading, and safely transporting products
• Physical Stamina
  • Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties
  • Comfortable with manual tasks, such as loading products and maintaining…