Shelter Lead

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2025 our compassionate teams helped 3,994 people secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Schedule: Must be available to work 1 weekend day from 10:30 AM- 7 PM and on Thursdays from 10:30 AM- 7PM

The other 3 workdays the shift is 12 PM-8:30 PM

Compensation: $25-27/hour

About the role: We are seeking a compassionate and dependable Shelter Lead I to help ensure the safe, efficient, and welcoming operation of our shelter program. This role provides day-to-day guidance to Shelter Attendants, supports guest services, and helps maintain a trauma-informed environment for individuals experiencing homelessness.

What you’ll do:

• Support daily shelter operations and ensure a safe, clean, and organized environment.
• Provide operational guidance and support to Shelter Attendants during assigned shifts.
• Assist with participant intake, orientations, bed assignments, and exits.
• Respond to participant concerns, conflicts, emergencies, and behavioral incidents.
• Complete incident reports, shift logs, and required documentation.
• Promote a respectful, participant-centered, trauma-informed environment.
• Conduct routine safety and security walkthroughs and report facility concerns.
• Assist with training and onboarding new staff and maintaining program compliance.

What You'll Bring:

• High School Diploma or GED required;
  Associate degree preferred.
• 2+ years of experience in homeless services, emergency shelter, residential programs, behavioral health, human services, or a related field.
• Experience mentoring, training, or providing work direction to others preferred.
• Strong communication, conflict resolution, customer service, and problem-solving skills.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, overnight shifts, and holidays.

Position Requirements:

• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.