Service Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. We value bringing one’s whole self to work and champion diverse perspectives, individuals and teams.

Job Category Retail

Combining your in-depth automotive repair knowledge with your exceptional people skills, you ll manage customer relationships and serve as a liaison between technicians and customers. You ll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Pay Range: $18.54 - $27.81

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, leveraging interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment, including management of paperwork, customer interactions, financial transactions, and adherence to policies to enhance efficiency and store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide insights to the front of the shop to facilitate product and service sales and optimize revenue generation.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving ability with customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver s license at all times to test drive customer vehicles.

Preferred Qualifications

• 2 year degree or equivalent.

Our Benefits

• Medical, Dental and Vision – Starting day 1 for all teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On-demand pay (daily pay) program available

Our Values

• Professional Development:
  Resources to help you level up.
• Community Involvement:
  Working with local communities and giving back.
• Integrity & Teamwork:
  Doing things right, together.

At Bridgestone, you are Free to Be We believe people provide superior service when they bring their whole self to work and value diverse perspectives. We are building a team as diverse as the world we serve. Show us what you are made of.

Bridgestone offers opportunities to co-create, be creative and drive mobility safety and sustainability. We provide more than competitive compensation and a supportive onboarding experience, mentorship and development opportunities, and a diverse, inclusive, dynamic work environment.

• A supportive onboarding experience
• Development and mentorship opportunities
• Corporate social responsibility activities
• A diverse and inclusive team
• Work/life balance and long-term well-being

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.