Service Advisor

Volkswagen Service Advisor Benefits

• Medical, Vision, Disability and Dental Plans
• Prescription Drug Program
• 401k Plan with Company Match
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Greet customers and assist them with any inquiries.
• Consult with customer on service needs, recommendations, and applicable service specials.
• Document services recommended and/or declined and ask for follow up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
• Build strong relationships with the customers.

• Minimum two years of successful experience in a dealership or other customer service position.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.