Service Advisor

Volkswagen Service Advisor

Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi‑brand group that has been locally operated since 1974. Our rapid growth and fast‑paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

• Medical, Vision, Disability and Dental Plans
• Prescription Drug Program
• 401k Plan with Company Match
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program

• Oversee flow of Drive Lane and ensure prompt, courteous, and effective service for customers.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Greet customers and assist them with any inquiries.
• Consult with customers on service needs, recommendations, and applicable service specials.
• Document services recommended and/or declined and ask for follow up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
• Build strong relationships with the customers.

• Minimum two years of successful experience in a dealership or other customer service position.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well‑groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre‑employment background check & drug screen.