Medical Office Phone Operator

Description

We are seeking a dedicated and professional Medical Office Phone Operator to serve as the first point of contact for patients and visitors in a busy healthcare setting. The ideal candidate will possess excellent communication skills, a strong understanding of medical terminology, and proficiency in managing multiple phone lines and administrative tasks. The successful applicant will demonstrate a keen attention to detail, confidentiality, and a proactive approach to problem‑solving within a fast-paced environment.

• Answer multi‑line phone systems promptly and courteously, directing calls efficiently to appropriate clinics or personnel.
• Schedule patient appointments using our EMR (Electronic Medical Records) system.
• Verify insurance information.
• Collect accurate patient demographic information and medical information while maintaining HIPAA compliance.
• Manage medical records filing, documentation review, and ensure proper documentation of patient interactions in EHR.
• Provide coverage for the front desk when needed.
• Maintain accurate documentation of patient interactions, appointment schedules, and communication logs with attention to detail and confidentiality.

• Proven experience working in a medical office environment or healthcare setting with clerical or administrative responsibilities.
• Strong knowledge of medical terminology and insurance verification processes.
• Familiarity with EMR/EHR systems.
• Excellent phone etiquette with the ability to handle high call volumes efficiently while maintaining professionalism.
• Ability to multitask effectively in a fast‑paced environment while maintaining attention to detail and confidentiality under HIPAA regulations.
• Strong organizational skills with experience managing medical records, filing systems, and appointment scheduling.