Residential Installation & Service Technician

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards/metrics and completes necessary certifications and education for the current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities.

• Performs installations and changes of service, while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances to provide or remove services to the customer.
• Completes all customer interactions as required and performs service calls.
• Troubleshoots the drop from the tap to the customer’s equipment.
• Assesses and designs basic home networks using coaxial cable, Ethernet, Wi‑Fi networks and multimedia over coax alliance (MoCA) based on customer needs.
• Completes associated record‑keeping in a timely manner to ensure all work details are entered into the customer’s account.
• Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests, and adjusts or fixes service to provide the best possible experience for the customer.
• In Wi‑Fi installation and trouble calls, determines appropriate placement of devices and design of the Wi‑Fi network in the home considering Wi‑Fi channels, co‑channel interference and channel utilization.
• Determines appropriate use of device options and provides advanced customer education to set realistic expectations.
• Communicates, engages and provides customers with education on products and services, including channel line‑up, applications, use of services, equipment and company policies.
• Cleans, maintains and stocks vehicle and equipment to be prepared for duties.
• Reports need for vehicle repair or service and any accidents, losses, injuries or property damage to Supervisor and customer when appropriate.
• Reconciles with warehouse regarding issued CPE (customer premise equipment).
• Properly operates and maintains installation tools, technology and equipment such as hand tools, light power tools, meters or ladders.
• Demonstrates the ability to navigate digital tools, including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks based on applicable federal, state or municipal requirements.
• Uses sound judgment in decision‑making, problem‑solving, project management and readily accepts ownership of personal decisions, behavior or actions regardless of the outcome, to perform installation and service of products.
• Performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (e.g., 18 to 26 feet), as required.
• Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
• Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50–70% of the time and performs work near power lines and electricity.
• Works in areas with exposure to moderate noise levels.
• Works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts.
• Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days and maintains a valid driver’s license.
• Effectively communicates with customers and co‑workers and uses close vision,…