Volunteer Coordinator

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Coordinates Volunteer Service programs in the hospital including supporting volunteer recruitment and training. Also responsible for maintenance of program as well as providing administrative support to department leadership through preparation of reports, presentations, and planning special events. Works under minimal supervision, and uses independent judgment in determining daily priorities and deadlines. This job requires judgment and diverse analytical skills (i.e., word processing, data analysis, record keeping, organization, etc.)

in order to provide administrative and secretarial support.

• High School Diploma or equivalent.

• Three years of experience working with a volunteer program.

• Associate Degree in Business or related field.

• Schedules interviews. Interviews applicants, recommends selection of appropriate individuals for volunteer program, and administers specifics of program guidelines.
• Communicates effectively with department staff, and volunteers when necessary, in problem identification and resolution in a timely manner, as monitored by supervision. Communicates potential problems to department leadership in timely manner, provides suggestions for problem resolution.
• Participates in various activities (i.e. staff meetings, in-service, service meetings etc.) to disseminate information to staff and volunteers by written and/or verbal means, as monitored by supervision.
• Remains informed of hospital initiatives and policies. Provides up-to-date information to volunteers concerning both departmental and hospital information.
• Provides a friendly and comfortable atmosphere for volunteers, concerned with cultivating and supporting a positive morale.
• Assist in maintaining records of volunteers and prepares monthly reports of activities and hours. Maintains records of volunteers (i.e., shot records, references, etc.) via the Volgistics database to ensure compliance with The Joint Commission and Employee Health. Assess, with appropriate staff, specific needs for Volunteer participation.
• Coordinates and conducts orientation as needed for new volunteers or ensures that online orientation is complete. Maintains an annual volunteer evaluation process.
• Monitors program on an ongoing basis to ensure volunteers well-being and job satisfaction. Maintains good working relationship with departmental volunteer coordinators to enhance open lines of communication.
• Maintains annual in-service training requirements or CBL’s for all service programs through communication of requirements and facilitation of appointments.
• Assures that all volunteers are properly trained so that volunteers can appropriately function in assigned roles. Monitored by service delivery review and customer satisfaction. Responsible for spending 15% of time in the service areas following up, visiting, and addressing Volunteer concerns.
• Provides administrative support to department leadership (i.e. assistance in presentation preparation, special events coordination, etc.). Attends meetings in absence of department leadership, or upon request of department leadership, in representation of the department.
• Assists department leadership with research and organization and preparation of presentations. Assists department leadership with disciplinary action and terminations of volunteers. Assist with all special events, National Volunteer Week, luncheons, etc.
• Maintain records for payroll of all employees of Volunteer Services and Gift Shop.
• Ass…