Service Support Specialist

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met

• Frequently communicates with families to coordinate activities

• Takes first calls and dispatches removal teams

• Collects vital information, files death certificates and insurance claims

• Schedules appointments for Funeral Directors

• Designs and prints memorials; creates, scans, and corrects arrangement documents

• Orders merchandise, flowers, urns

• Schedules services including coordinating with churches, cemeteries and staff

• Assists with setting up funeral/visitation areas and take down

• Assists during funeral services and events

• May be required to ensure company vehicles are clean and fueled, prior to and after services

• Adheres to all Company and Regulatory requirements

• Performs other administrative duties for the location when time permits

• High School diploma or equivalent

• Good driving record and valid driver’s license

• 2 years of experience in an office clerical or customer service capacity required

• Experience working in a customer-focused and fast-paced professional environment required

• Funeral industry experience preferred but not required

• Strong knowledge of computers and software

• Above average communication skills

• High level of compassion and integrity

• Problem solving skills

• Ability to multi task and set priorities

• Ability to maintain confidentiality

• Ability to work beyond standard business hours including weekends

• Detail oriented

• Professional team player

• Pro-actively seeks out tasks

• Motivated, enthusiastic work ethic

When considering the work hours associated with this job, the following factors may apply:

• Mostly works indoors during all seasons and weather conditions

• Occasional work outdoors

• Limited amount of local and/or multiple location traveling required

• Professional dress is required when in contact with families

• Sitting continuously for many hours per day, up to 6 hours per day

• Occasional periods of time standing, up to 3 hours per day

• Climbing stairs to access buildings

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Ability to lift up to 20 pounds

• Working beyond “standard” business hours as the need arises

Postal Code: 25404

Category (Portal Searching):
Operations

Job Location:

US-WV - Martinsburg

Job Profile : F00349

Time Type:
Full time

Location Name:
Rosedale Funeral Home and Cemetery