Strategic WFM Scheduler & Forecasting Lead
Listed on 2026-10-06
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Business
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Healthcare
ibex seeks a Workforce Scheduler to maintain staffing plans and rolling forecasts for multiple programs. You will develop schedules and rosters to meet client metrics while balancing internal productivity goals.
Responsibilities include trending call volume, AHT analysis, and 13-month weekly forecasting. Strong Excel skills and intraday management experience are essential to succeed in a fast-paced environment.
This role, Strategic WFM Scheduler & Forecasting Lead at ibex, could be your next move.
The Strategic WFM Scheduler & Forecasting Lead position in the Management & Operations field is open for applications.
We have an opening for a Strategic WFM Scheduler & Forecasting Lead in WV, United States within Management & Operations.
Are you ready to take on the Strategic WFM Scheduler & Forecasting Lead role at ibex?
We would love to welcome a new Strategic WFM Scheduler & Forecasting Lead to our team in WV, United States.
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