BMC: Patient Care Support Associate, Telemetry

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The Patient Care Support Associate provides comfort measures, assists with basic needs, and supports nursing and ancillary staff by maintaining an organized, welcoming, and responsive environment. The associate serves as an additional set of hands, on the unit, enhancing patient satisfaction and ensuring smooth daily operations. This position provides essential logistical and environmental support to the inpatient nursing units.

• Obtain certification in Basic Life Support within 30 days of hire date.

• High school diploma or equivalent.

• Three to six months of previous experience in healthcare, hospitality, or customer service preferred.

• Enhance the patient experience by responding promptly and courteously to call lights, offering comfort items, and maintaining a calm, caring presence.
• Assist patients with non-clinical needs such as meal tray setup, fresh water, blankets, and repositioning of personal items for convenience.
• Participate in hourly rounding with the care team to proactively address comfort, safety, and environmental needs.
• Observe and report any changes in patient condition or environment to licensed nursing staff.
• Escort patients or visitors within the hospital when appropriate, ensuring a positive and safe experience.
• Ensure PPE stations are stocked per infection control protocols.
• Support unit efficiency by restocking supplies, tidying patient rooms, and ensuring equipment and materials are readily available for nursing staff.
• Prepare rooms for admissions, transfers, and discharges to promote timely patient flow. Including removal of used items and preparation for Environmental Services.
• Deliver and retrieve supplies, equipment, or specimens as directed, helping streamline unit operations.
• Maintain a clean, orderly environment by removing clutter to support fall prevention and hallway cleanliness.

• Heavy/Hard Work:
  Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, and walking.

• Working closely with others.
• Working protracted or irregular hours.
• Working around biohazards.
• Working around infectious diseases.
• Working with or near the deceased.
• Working with hands in water.
• Working with electrical hazards associated with patient care equipment.

• Demonstrated ability to communicate clearly and compassionately with patients, families, and staff.
• Strong organizational skills and ability to manage multiple priorities.
• Reliable, dependable, and team oriented.

Scheduled Weekly

Hours:

40

Exempt/Non-Exempt:
United States of America (Non-Exempt)

Shift: United States of America (Non-Exempt)

Company: BMC Berkeley Medical Center

Cost Center: 14 BMC Nursing Telemetry

Address: 2500 Hospital Drive, Martinsburg, West Virginia

Equal Opportunity

Employer:

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.