IT Services Transition Manager - Network​/Telecom

Type of Requisition

Regular

None

None

MBI (T2)

IT Infrastructure and Operations

• Skills:
  
  Enterprise IT, Network Infrastructures, Telecommunications
• Certifications:
  
  None
• Experience:
  
  10 + years of related experience
• US Citizenship
  
  Required:
  
  No

Join GDIT to support the Department of Veterans Affairs (VA) through the NEDIIS program. As the Telecom Transition Manager, you will lead the coordinated transition of network and telecommunications services from the outgoing contractor into steady‑state GDIT operations. This role ensures a smooth, controlled, and fully documented handoff to support VA OIT’s mission‑critical infrastructure.

• Lead the end‑to‑end transition of network and telecom services with minimal service disruption.
• Review existing technical and operational documentation to understand requirements and workflows.
• Participate in knowledge‑transfer activities and learn tools, SOPs, and processes from the outgoing contractor.
• Ensure access, accounts, and onboarding steps are completed for a successful transition.
• Oversee development of transition materials such as runbooks, SOPs, and readiness checklists.
• Coordinate with engineering, NOC, operations, and security teams to prepare TIC, SD‑WAN, WAN/LAN, and telecom services for production.
• Support high‑level troubleshooting and escalation needs during transition.
• Communicate transition progress, risks, and key milestones to stakeholders.
• Contribute to vendor evaluations, technology assessments, and pilot activities.
• Mentor team members and promote best practices in transition planning.

• Bachelor’s degree or equivalent experience.
• Experience delivering telecom or IT services for large or complex organizations.
• Experience leading service transitions, migrations, or operational handoffs.
• Familiarity with WAN/LAN, SD‑WAN, telecom services, or cloud‑connected networking.
• Understanding of basic ITIL service transition concepts and NOC workflows.
• Experience developing SOPs, runbooks, or transition documentation.
• General knowledge of cybersecurity frameworks (NIST, TIC, Zero Trust).
• Strong communication and coordination skills across technical and business teams.

• PMP
• ITIL Foundation / ITIL 4
• CCNA / CCNP
• SAFe or Scrum Master
• AWS or Azure certification

• Must be able to obtain a Public Trust clearance.
• Hybrid role based in Martinsburg, WV or Austin, TX and must be onsite a few days per week.
• Visa sponsorship will not be provided for this position.

The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

40

Less than 10%

Hybrid

USA WV Martinsburg

Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans