Senior Director, Technical Engagement

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Services Sales Solutions Architect Senior Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products. Additionally, they will manage a team of Services Sales Solutions Architects. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer's implementations, ensure project implementations are positioned to deliver the highest levels of customer satisfaction, and manage and develop a skilled team of Architects.

They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business, industry and product leader.

This may include the following:

• Deep understanding of Salesforce Core/PSS (government solutions preferred)
• Ability to scope Salesforce projects (and integration with ancillary technology stacks)
• Pre-Sales solutioning in conjunction with the Solution Engineers
• Rapid Prototyping using the latest AI acceleration tools
• Bringing public sector expertise and perspective
• Ability to drive better outcomes through extensive platform expertise
• Create deep alignment with customer IT leaders
• Executive Relationship building

Responsibilities:

• Lead and support a team of Architects
• Correctly scope projects (people, skills, timeframe) to deliver on clients' requirements
• Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products
• Review and monitor other architects work, provide peer reviews and timely feedback
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development

The ideal candidate will have:

• A successful track record of working effectively in a highly matrixed and fast-growing organization.
• Be a proven leader that can grow the competency of their team
• A skill in correctly sizing and scoping Salesforce Core/PSS projects.
• A passion and belief in the unique value of professional services in a cloud software company.
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for…