Manager, Network Operations Systems - HYBRID

• Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager of Network Systems Operations collaborates with facility operations management, engineering, and the Macy’s Technology WMS Support team to provide comprehensive technology support, including trouble resolution and special projects. Emphasis is placed on proactive measures to enhance throughput. This position reports to the Macy's Supply Chain Network Systems Team.

• This role is a hybrid Monday through Friday with opportunities to work from both on site and from home

What You Will Do

• Oversee all warehouse management systems (WMS), including Pyramid (WCS) and Beumer.
• Serve as the initial point of contact to investigate and troubleshoot WMS issues at Customer Fulfillment Centers.
• Act as the initial contact for all third-party CFC systems, including Pyramid, Beumer, Auto Boxer, and Auto Bagger.
• Research, troubleshoot, and determine the root cause of system failures impacting operations, including escalating to appropriate parties.
• Communicate incident ticket resolutions and root causes to the facilities.
• Partner with the Local Operations team to conduct daily health checks for system performance and follow up on issues.
• Prioritize work requests submitted via Service Now tickets.
• Participate in the configuration, testing/validation, and implementation of WMS releases at Macy’s.
• Coordinate and execute disaster recovery planning and testing.
• Develop training documents and resources for facility system users.
• Regularly communicate with the Facility Operations team on daily productivity by function to ensure the system is optimized to support throughput.
• Assist in training business partners and facility counterparts on implemented systems and process changes.
• Create and distribute ad hoc queries (SQL) as required for Operations and senior leadership.
• Assist in the development of requirements for reports.
• Manage schedules and expectations for multiple facilities related to all WMS changes or enhancements and provide regular status updates.
• Document and enforce Standard Operating Procedures and best practices; keep training manuals and related documentation updated and available for local use.
• Collaborate with Human Resources and the Asset Protection team to create job roles with the appropriate level of systems access and controls, including managing ongoing adjustments and documentation.
• Conduct quarterly systems access audits and report results back to the Central WMS System Owner.
• Support Macy’s supply chain objectives and business strategies, collaborating with various business partners and Macy’s Tech to define and implement solutions that meet those objectives.
• Demonstrate regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Fulfill other operational responsibilities as detailed by central leadership.

Skills You Will Need

Leadership and Team Development: Proven ability to lead and develop teams effectively.

Communication: Practice open and continuous communication, ensuring others are informed and presenting information clearly and concisely.

Strategic Planning and Execution: Ability to effectively plan and execute strategies to support warehouse management systems.

Problem Solving: Capability to solve problems directly and recognize issues promptly.

Experience with Warehousing Systems: Previous experience supporting warehousing systems and understanding of associated business processes.

Manhattan Associates WMS: Experience with Manhattan Associates Warehouse Management Open Systems application is preferred.

Material Handling Systems: Familiarity…