Technical Support Analyst II

About the Role

The Tech Support Analyst II provides mid‑level technical support for web and Windows‑based applications built on the .NET and Microsoft technology stack. Working as part of a collaborative, agile team, this role is critical to supporting the State’s centralized crash reporting repository and traffic safety systems. The TSA II troubleshoots application issues, analyzes relational database data, and provides hands‑on support directly to end users—primarily law enforcement professionals—who rely on these tools for public safety operations.

• Provide technical support for .NET‑based applications, addressing functionality, performance, and access issues.
• Troubleshoot and resolve user‑reported issues via phone, email, and ticketing systems.
• Remotely access client environments to investigate and resolve technical problems.
• Query and analyze relational databases, including SQL Server, to identify data‑related issues.
• Validate crash and citation data for accuracy and consistency.
• Communicate clearly with law enforcement and traffic safety users to understand and resolve issues.
• Manage support tickets from intake through resolution, documenting outcomes and steps taken.
• Collaborate with developers, QA engineers, and other analysts in an agile environment.

• 2–4 years of experience in technical support, application support, or a related IT role.
• Experience supporting Microsoft technologies, including .NET applications and SQL Server.
• Strong analytical and troubleshooting skills.
• Clear verbal and written communication skills.
• Comfort working directly with external users in a customer‑facing environment.
• Ability to work in a hybrid model, with three days onsite in Martinsville, IN.
• Familiarity with remote access tools and ticketing systems.
• Exposure to agile development or support environments.

• Prior experience supporting government, public safety, or law enforcement applications.
• Familiarity with remote access tools and IT ticketing systems.
• Exposure to agile development environments.

U.S. National Base Pay Range: $59,200 – $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.