Technical service representative – IT support

Overview

We are dedicated to delivering outstanding customer service and innovative solutions, and are currently looking for a talented technician to become a part of our team. Our goal is to surpass customer expectations by providing exceptional installations, services, and support. In this role, you will significantly influence the connectivity experience for millions of users. We offer opportunities for career advancement based on performance, a comprehensive benefits package, tuition reimbursement, and discounts on mobile plans and TV services.

We take pride in nurturing talent through training programs that promote professional growth.

• Install and maintain DISH equipment and smart home technology in customer residences
• Provide customer education on technology usage and features
• Identify and propose additional services tailored to customer needs
• Ensure high standards of customer satisfaction in all interactions

• Must have:
  Excellent communication abilities for daily interactions with diverse groups
• Strong technical proficiency in installing and servicing DISH equipment and smart home devices
• Capability to educate customers on technology use
• Willingness to recommend additional services to customers whenever necessary