Customer Service Representative

Responsibilitiesarrow_right

* Customer Relationship Management:
Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.

* Order & Documentation Administration:
Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.

* Order Processing & Sample Coordination:
Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.

* Accounts Receivable & Consignment Management:
Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.

* Complaint Resolution & Cross-Functional Coordination:
Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.

* Sales Operations & Reporting:
Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Qualificationsarrow_right

* High school diploma or equivalent required; some college preferred.

* 2+ years of customer service experience in an office environment.

* Proficiency in Microsoft Office and ERP/CRM systems.

* Strong organizational and communication skills.

* Ability to work onsite in a fast-paced environment.

* Manufacturing industry experience preferred.