Call Center Agent - Martinsville

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Regular Full-Time Customer Service VA
- Martinsville, Martinsville, VA, US

7 days ago Requisition

*** Earn up to $16 per hour – Bonus Opportunities paid Biweekly***

*** Paid Holidays – Paid Time Off
- Paid Training
- Benefits Package available***

*** Full time, Monday – Friday, Day shift***

Summary of Position

The Customer Service Representative/Call Center Agent represents Young Williams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.

• Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
• Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
• Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
• Regular and timely attendance.
• Other duties as assigned.

Required Education

A high school diploma or equivalent required. A degree or certificate in a related field preferred

Required Experience

Call center experience preferred. Computer experience and typing proficiency required.

Young Williams is an equal opportunity employer.