Learning Facilitator II

SUMMARY

The Learning Facilitator II independently supports foundational banking training programs across multiple functional areas. This role serves as a facilitator and contributor to curriculum development, supporting consistent, high-quality learning experiences across the organization.

• Maintain working knowledge of online learning platforms; provide backup and assist as needed
• Deliver instructor-led training (ILT), virtual instructor-led training (vILT), and blended learning programs across all core banking topics and systems

• Facilitate new hire onboarding programs and foundational skill development for associates at all levels
• Provide coaching and reinforcement through follow-up sessions and on-the-job support
• Update and maintain training materials, facilitator guides, and participant resources
• Ensure all content reflects current policies, procedures, regulatory requirements, and system updates
• Apply instructional design best practices to create effective and engaging learning experiences
• Customize training solutions for specific roles, departments, or business needs
• Coordinate logistics for training sessions (scheduling, materials, rosters, tracking)
• Maintain training records and learning management system (LMS) data accuracy
• Support onboarding and enterprise-wide training initiatives
• Gather feedback to continuously improve training programs
• Support as backup to lending courses
• Support change management efforts through training delivery
• Provide guidance and support to Level I facilitators or new team members
• Contribute to team projects and shared curriculum development efforts

• High school diploma or equivalent
• Prior banking experience, including operational knowledge across core functions
• Prior experience delivering classroom or virtual training preferred

• Advanced training facilitation skills
• Advanced presentation skills
• Intermediate customer service skills
• Intermediate understanding of Adult Learning Theory
• Intermediate proficiency with Learning Management Systems
• Intermediate research skills
• Intermediate problem-solving skills
• Intermediate verbal and written communication skills
• Intermediate collaboration skills
• Intermediate time management skills
• Intermediate organizational skills
• Intermediate proficiency with Microsoft Office
• Basic understanding of instructional design
• Basic active listening skills

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Travel required occasionally during and after business hours