Programs Specialist I​/II

• Conducts interviews of persons to determine eligibility for assistance.
• Explains nature of temporary assistance benefit programs.
• Processes applications for financial assistance and diversion.
• Evaluates consistency and completeness of data secured.
• Computes assistance plans.
• Evaluates employability of clients and explores potential sources of income.

• High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience.
• Knowledge of basic human behavior.
• Skills in operating a personal computer and associated office software.
• Ability to communicate effectively both orally and in writing.
• Ability to interview, gather information, and evaluate situations.
• Ability to analyze information, apply common sense understanding to carry out instructions.

Demonstrates expertise in conducting interviews to assess eligibility for assistance and evaluating client employability. Proficient in processing applications and analyzing information to develop assistance plans.

• Interviewing Skills
• Data Evaluation
• Financial Assistance Processing
• Effective Communication
• Human Behavior Knowledge

• Application Processing
• Data Analysis
• Assistance Plan Computation

• Effective Oral Communication
• Effective Written Communication
• Information Gathering

• Temporary Assistance Programs
• Eligibility Determination
• Employability Evaluation

• Personal Computer
• Office Software