WAU Student – Front Desk Specialist, Admissions

Job Title: WAU Student-Admissions Front Desk Specialist

Department: Admissions

Reports To: Admissions Director

FLSA Classification: Non-Exempt

Hourly Rate: $17.65/hr

Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students.

Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.

Responsible for assisting in the admissions department.

• Answer phones and log incoming calls
• Route/Transfer calls to specific people.
• Answer inquiries about Admissions requirements
• Triage admission prospects for On site admission, Registration and Tours
• Support data process team for data entry of supplemental items
• Greet visitors warmly and make sure they are comfortable.
• Ensure reception area is clean and organized
• Coordinate mail flow in and out of office.
• Coordinate office activities.
• Log incoming documents such as applications, transcripts, test scores, important documents for admissions, walk-in visits
• Send email and faxes, Collect and distribute mail.
• Perform basic data entry, filing, and clerical duties.
• Schedule and Update appointments and admission counselor calendars
• Knowledge and ability to use customer relation log, Colleague and any other system to track prospects or applicants
• Provide weekly reports
• Follow up with prospects about admission status or any other concern
• Participate in recruitment events at least 3 times in a year including weekend events
• Manage phones messaging across the Office
• Conduct occasional telemarketing to support admission counselors

• Must be a current WAU SGPS student
• Flexible hours
• Experience in front desk/clerical duties
• Use of technology to manage data entry and phone systems

• Bilingual

• Washington Adventist University is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, marital status, veteran status, genetic information, or disability in employment or in the provision of services. WAU complies with all applicable federal and state laws, including the Maryland Fair Employment Practices Act.
• If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact the Office of Human Resources.
• Washington Adventist University provides reasonable accommodations in accordance with the Americans with Disabilities Act and Maryland law. As a religiously affiliated institution, Washington Adventist University exercises its constitutional and statutory rights to give preference in employment to members of the Seventh-day Adventist Church and reserves the right to claim exemption from certain provisions of Title IX and Title VII where they conflict with the university’s religious beliefs and values.