Title Specialist

Title Specialist Responsibilities

The Title Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions, provide support, and facilitate the Copart experience by offering solutions to meet customers' needs. The Title Specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines.

The Title Specialist will be the face of the company through face-to-face and verbal interactions with all levels of customers, ranging from the general public to high-level managers of organizations. Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines, provide excellent customer service to all internal and external customers, process vehicle titles in accordance with state guidelines, research missing or incorrect title paperwork and determine proper resolution in a timely manner, communicate with customers via email or verbally to handle title issues daily, build relationships and develop a professional rapport with DMV and sellers, maintain title bin filing as necessary, and perform other duties as assigned.

• HS diploma
• Two years customer service experience
• One year vehicle title processing
• Computer proficiency (MS Office Word / Suite)
• Typing speed 45 words per minute
• Basic 10-Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills – verbal and written
• Ability to work under pressure and meet time-sensitive deadlines
• Ability to multi-task
• Ability to work independently with little supervision
• Ability to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states is preferred
• Strong organizational skills
• Numeric and alphabetic filing skills are mandatory
• Ability to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

• Medical/Dental/Vision
• 401k plus a company match
• ESPP – Employee Stock Purchase Plan
• EAP – Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid company holidays
• Life and AD&D insurance
• Discounts and many other employee benefits
• Pay: $23.40 – $26.31 per hour

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life.