Helpdesk Support Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 05/06/2026

City Redbridge

Province Redbridge

Postal Code IG2

• This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.

• Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
• Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
• Assess and prioritise incoming queries, determining appropriate actions.
• Coordinate works with contractors and internal teams to ensure timely completion.
• Monitor job progress and proactively follow up on outstanding tasks.
• Escalate delays, risks, or service failures to relevant managers.

• At least 2 years of experience in an administrative or data input role.
• Experience managing high volumes of requests in a fast-paced environment.
• Experience using IT systems and databases (CAFM/Civica).

• GCSEs (or equivalent), including English and Maths.

• Working hours:
  
  36 hours per week.
• We operate on a bi-weekly schedule.
• The role closes on 13th June 2026, apply ASAP.