Bilingual Case Processing Aide

Position Overview

The Bilingual Case Processing Aide provides operational and logistical support to Case Processing Specialists and facility staff within an ICE processing environment. This role assists with coordinating detainee movement, facilitating communication between operational teams, and supporting administrative workflows that enable efficient case processing operations.

Case Processing Aides ensure the smooth functioning of processing activities by assisting with document routing, coordinating with facility personnel, and supporting daily operational needs of the processing team.

• Provide direct support to Case Processing Specialists during daily processing operations
• Assist with organizing case files and preparing documentation packets for processing staff
• Deliver and retrieve documents between processing teams, supervisors, and designated government personnel
• Maintain organized document staging areas and ensure files are routed correctly

• Coordinate with facility security staff to facilitate movement of individuals required for case processing activities
• Communicate with medical personnel when individuals require medical clearance or attention during processing operations
• Coordinate with facility operations staff to support orderly workflow within processing areas
• Assist supervisors in locating individuals needed for interviews, processing activities, or administrative actions

• Escort individuals, with Corrections support, between designated processing locations when authorized by facility procedures
• Assist in coordinating the flow of individuals during intake, interviews, and processing activities
• Ensure individuals are directed to the correct processing locations according to operational instructions

• Relay operational messages between processing teams, supervisors, and facility staff
• Assist supervisors with coordinating daily processing activities
• Support processing teams by ensuring required personnel or individuals are present for scheduled activities
• Maintain clear communication with team members to ensure efficient processing operations

• Follow all facility security procedures and operational protocols
• Maintain professionalism and situational awareness within the processing environment
• Immediately report operational issues, safety concerns, or workflow disruptions to supervisors
• Assist with maintaining an organized and secure processing workspace

• Strong organizational and time‑management abilities
• Ability to work independently and as part of a coordinated processing team
• Professional communication skills in fast‑paced operational environments
• Cultural competency and sensitivity to diverse backgrounds and experiences
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) tools
• Ability to maintain confidentiality when handling sensitive information
• Strong observational skills and ability to identify safety concerns
• Crisis intervention and de‑escalation skills
• Strong interpersonal and communication skills with ability to interact respectfully with diverse populations

• High school diploma or equivalent required
• Two (2) or more years of administrative, clerical, or records management experience preferred
• Experience supporting government operations, legal administration, or immigration processing environments preferred
• Must be a U.S. citizen to comply with federal contract requirements

• Employees must be a U.S. Citizen
• Employment is contingent upon successful completion of the following screening:
• Federal background investigation (up to and including a Tier 4 DHS clearance)
• Criminal history check
• Verification of employment and education history
• Compliance with all government credentialing requirements
• Drug screening
• Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
• Fully onsite position within an ICE processing facility in Maryland
• Work schedules include…