Office Assistant - Respite

Respite Assistant

The Arc Montgomery County has an exciting vacancy for a Respite Assistant. The Respite Assistant plays a crucial role as the primary point of contact for the Respite Coordination department. This position requires the ability to thrive in a fast-paced environment, deliver exceptional customer service, communicate effectively, and support a diverse range of personalities and individuals seeking respite care and related information.

Worked Performed:

• Communication Management
  • Track and meticulously maintain all relevant phone and email communications with families and vendors. Ensure that detailed notes are accurately recorded in the database.
  • Input applications into the Respite Coordination database promptly and accurately.
• General Office Support
  • Provide essential office support tasks, including faxing, scanning, and mailing.
• Guidance for Families
  • Direct families to The Arc Montgomery County's website to access the most up-to-date respite applications.
• Scheduling and Coordination
  • Schedule all family orientations efficiently.
  • Ensure that vendor appointments are accurately placed on the department calendar, and reserve conference rooms as needed.
  • Ensure database spend-down numbers and invoice numbers match to support accuracy of monthly billing.
• Financial Processes
  • Assist the Respite Supervisor with the monthly billing process and annual renewal process.
• Additional Duties
  • Perform any other duties assigned by the Respite Supervisor or Respite Administrator.

Qualifications:

• High school diploma or GED equivalency.
• One year of relevant experience (30-degree credit hours may be substituted for one year of experience).
• Basic knowledge of Microsoft Word, Outlook, and Excel.

EOE M/F/Vet/Disabled