Luxury Service Advisor

Jaguar Land Rover at West Columbia is seeking an experienced Luxury Automotive Service Advisor to join our team!

Jim Coleman Automotive is a third-generation, family-owned automotive group that has served the Washington metropolitan area for more than 70 years. We offer a supportive team environment, competitive compensation, excellent benefits, and opportunities for professional growth.

We are looking for a proven Service Advisor with high-line/luxury automotive dealership experience who understands the level of communication, professionalism, and personalized service luxury clients expect.

Jaguar Land Rover experience is a plus, but NOT required.

• Greet customers and provide a professional, personalized service experience
• Listen to customer concerns and accurately document service and repair needs
• Prepare and manage repair orders from write-up through completion
• Communicate with technicians regarding diagnostics, repairs, and maintenance recommendations
• Clearly explain recommended services, pricing, and repair timelines
• Provide timely updates throughout the service process
• Present maintenance and repair recommendations confidently and professionally
• Coordinate appointments, vehicle drop-off, and pick-up
• Build strong customer relationships and maintain excellent CSI
• Work closely with technicians, parts, and service management to ensure an efficient workflow

• 2+ years of Service Advisor experience in a high-line/luxury automotive dealership required
• Jaguar Land Rover experience preferred, but not required
• Proven success in customer satisfaction and service sales
• Strong communication and relationship-building skills
• Professional, polished, and customer-focused
• Excellent organizational and multitasking abilities
• Comfortable working in a fast-paced dealership environment
• Tech-savvy and able to learn dealership and manufacturer systems
• Team-oriented with a positive, solutions-focused attitude

• Competitive pay plan with strong earning potential
• Medical, dental, and vision insurance
• 401(k)
• Paid vacation
• Sick and Safe Leave
• Paid holidays
• Disability and life insurance
• Ongoing training and development
• Career growth opportunities

You don't need Jaguar Land Rover experience , but you do need to know what exceptional luxury automotive service looks like.

• Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
• Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/