Customer Programs & Solutions Analyst

Firstenergy Analyst Position

This is an open position with First Energy Service Company, a subsidiary of First Energy Corp. This is a full-time, on-site position located at any First Energy location (Akron, OH preferred).

First Energy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience. The estimated pay range for this role is $107,100 - $151,200. The pay range for certain locations, including the state of New Jersey, includes a 20% differential to account for an increased cost of living, making the pay range for NJ $128,520 - $181,440.

This position sits within the Customer Programs & Solutions organization and supports the development, regulatory approval, and evolution of customer facing energy programs aligned with the energy transition, with an emphasis on integrating strategic concepts, program performance insights, and customer considerations into program design and regulatory positioning. The team focuses on electrification, distributed energy resources (DER), electric vehicle (EV) infrastructure, demand response (DR), virtual power plants (VPP), and emerging technologies that improve customer outcomes while supporting grid modernization and regulatory objectives.

The Analyst will serve as a senior individual contributor supporting regulatory strategy, program development, and external engagement activities. This role works across a distributed, matrixed organization and contributes to initiatives that are often first-of-kind, evolving, and developed in a fluid regulatory and policy environment.

• Supporting the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, virtual power plants, and emerging technologies.
• Providing analytical and strategic leadership for regulatory filings, including preparation of testimony, exhibits, work papers, discovery responses, comments, and related documentation.
• Supporting cost/benefit analysis and economic assessments, including developing conceptual frameworks, reviewing consultant-prepared analyses, and translating results into clear regulatory narratives that inform filings, stakeholder engagement, and overall regulatory positioning.
• Supporting program funding and recoverability strategies, including familiarity with rate structures, riders, trackers, pilots, or other regulatory cost recovery mechanisms, and the implications of rate design fundamentals on program development.
• Managing and executing project-based work, including coordinating inputs, timelines, and deliverables across internal and external contributors; leading defined components of program development, filings, or reporting efforts; and tracking progress and dependencies to support timely and high-quality regulatory submissions.
• Collaborating across cross functional and matrixed teams (legal, rates, engineering, operations, finance, IT, vendors, and external partners) to advance program and regulatory objectives.
• Representing the company in regulatory and stakeholder forums, including Commission-directed work groups and collaborative processes, with alignment to established company positions.
• Supporting vendor coordination related to program development, analysis, evaluation, and compliance with regulatory or contractual requirements.
• Conducting benchmarking of peer utilities and industry programs to identify programmatic opportunities, best practices, and insights into cost structures, performance metrics, and regulatory approaches that inform program design, financial analysis, and regulatory positioning.
• Researching regulatory developments, industry trends, and emerging technologies to inform program strategy, regulatory positioning, and customer program viewpoints, and supporting the integration of those insights into customer-facing program design and evolution.
• Contributing to initiatives developed in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established…