Senior Operations Coordinator

Senior Operations Coordinator

This position is based in our Walkersville, MD office. The typical work schedule is Monday through Friday, 8:00 AM–5:00 PM EST.

The full-time base annual salary for this position is expected to range between $62,000 to $100,000. In addition, below you will find a comprehensive summary of the benefits package we offer:

• Performance-related bonus.
• Medical, dental and vision insurance.
• 401(k) matching plan.
• Life insurance, as well as short-term and long-term disability insurance.
• Employee assistance programs.
• Paid time off (PTO).

Compensation for this role will be determined by the candidate's qualifications, skills, experience, and relevant knowledge.

Executive Leadership Support

• Provide high-level operational and administrative support to senior leaders across Operations, Platform Sales, and PMO organizations
• Manage complex executive calendars, leadership meetings, and scheduling across multiple time zones
• Anticipate scheduling conflicts, shifting priorities, and business needs to optimize executive effectiveness
• Coordinate domestic and international travel arrangements, including itineraries, accommodations, transportation, and visa logistics
• Manage expense reporting and reconciliation through Concur or equivalent systems
• Prepare presentations, executive briefings, agendas, meeting materials, and leadership communications
• Capture meeting outcomes, action items, and follow-up activities to ensure accountability and execution

Operational Coordination & Governance

• Support governance routines, steering committees, operational reviews, and leadership forums
• Track deliverables, deadlines, and action items across cross-functional stakeholders
• Drive alignment and communication across Operations, PMO, Sales, Finance, HR, Legal, and external partners
• Maintain operational transparency by supporting reporting structures, documentation management, and status tracking
• Assist leadership teams in improving decision-making processes, information flow, and organizational effectiveness

Project & Event Management

• Coordinate leadership off-sites, workshops, internal events, and operational meetings
• Manage logistics including venue coordination, catering, travel, audiovisual requirements, and attendee communications
• Support execution of operational initiatives and cross-functional projects with multiple stakeholders and timelines
• Ensure seamless coordination and follow-through for high-visibility meetings and business activities

Continuous Improvement & Digital Enablement

• Identify opportunities to streamline workflows, simplify processes, and improve administrative efficiency
• Leverage AI-enabled tools, automation platforms, and digital collaboration technologies to reduce manual work and improve productivity
• Standardize templates, governance routines, communication processes, and reporting structures
• Drive improvements in meeting effectiveness, travel planning, action tracking, and document management
• Promote operational excellence through lean thinking, process optimization, and continuous improvement methodologies

What We Are Looking For:

Required Qualifications:

• Bachelor's degree in business administration or related field preferred
• 3–7+ years of experience supporting senior leaders, business operations, project coordination, or executive operations functions
• Experience in a fast-paced corporate, operational, life sciences, manufacturing, or matrixed business environment preferred
• Advanced proficiency with Microsoft 365 applications including Outlook, Teams, PowerPoint, Word, and Excel
• Experience with Concur, SharePoint, project management platforms, and digital collaboration tools preferred

Preferred Skills & Capabilities:

• Exceptional organizational and prioritization skills with strong attention to detail
• Strong executive presence and professional communication skills
• Ability to manage confidential and sensitive information with discretion
• Proven ability to manage multiple priorities and shifting business demands
• Strong stakeholder management and cross-functional coordination capabilities
• Experience supporting governance routines, operational reviews, or leadership meetings
• Process improvement mindset with experience…