Service Sales​/Account Manager - Continental Fire Protection

Requisition : 178029

Job Level: Mid Level

Home District/Group: Continental Fire & Alarm District

Department: Business Development & Proposals

Market: Building

Employment Type: Full Time

Continental has been in business for over 50 years and has the expertise, and resources to handle every aspect of fire sprinkler protection for any size project! We support Fire Suppression Systems design/installation and services for Energy, Educational, Healthcare, Retail, Sports Facilities/Entertainment, High Rise offices, manufacturing, casinos and residential customers. Our collaborative team of designers and PMs support work in various regions throughout the Central United States and support Fire suppression design, installation, 3D design, Design/Build, alarm/detection, service and inspection.

Our designers perform design, 3D models, work with fluid mechanics to prepare fire protection installation drawings and hydraulic calculations, visit project sites for walkdowns and troubleshoot installation conflicts in the field.

In the role of Account Manager, your primary focus will be to cultivate and nurture strong client relationships. Your goal is to secure new service agreements expanding our portfolio of service accounts while also exploring additional opportunities with our existing customers. To achieve success, it's crucial to communicate clearly with clients, provide accurate proposals and collaborate closely with your colleagues. We have a strong client basis, and are well respected for our integrity, quality, and safety focus.

Our customer relationships are our highest priority.

Continental Fire Sprinkler Company, a subsidiary of Kiewit Corporation, is a turnkey fire protection contractor that has been operating since 1971. We offer comprehensive fire protection services across the United States including consultation, design, installation, maintenance, testing and inspections.

This position is based out of our Hanover, MD office.

• Develop positive working relationships with customers interested in purchasing the inspections, maintenance, deficiency repairs and installation of fire sprinkler systems for tenant improvement, building remodel, building additional and other similar modifications.
• Review inspection reports to identify deficiencies or repairs that need to be addressed to remain compliant with AHJ and NFPA requirements.
• Communicate inspections results with the client and submit all reports to necessary AHJ or 3rd party compliance tracking systems.
• Demonstrate products or services and provide assistance in the best application of products or services.
• Apply knowledge of National Fire Protection Association standards to analyze hazards and identify appropriate design approach.
• Prepare proposals with technical detail to identify scope of services being provided.
• Negotiate, review, and execute price and terms of service agreements.
• Manage execution of services including, but not limited to, coordination of design with other departments and subcontractors, and coordination of on-time delivery of services.
• Work with Accounting Department to prepare monthly progress billings. Evaluate, estimate, and negotiate change orders.
• Identify opportunities to expand our reach within our market with existing or new clients.

• Must have 5+ years successful track record in sales. Experience selling services as well as systems or a product is preferred. Experience in industrial or construction type of sales/service support is preferred.
• Must be self‑motivated, highly organized, and possess a strong drive, with the ability to multitask effectively and consistently propel initiatives forward.
• Capable of proactive communication with the Service Manager and colleagues regarding the account portfolio, this person can accurately forecast performance and go above and beyond to exceed client expectations.
• Outstanding interpersonal & communications skills with the ability to develop and grow business relationships.
• Proven ability to work with a team and independently.
• Fire protection experience preferred but not required.

• Regular, reliable attendance
• Work…