Firearms Service Manager

What You’ll Lead & Own

As the Firearms Service Manager, you will:

• Oversee all Gunsmithing and firearms service operations with full accountability for quality, compliance, and performance
• Monitor operational metrics and proactively drive improvements to meet and exceed service goals
• Serve as Beretta USA’s primary Customer Service Advocate—resolving high-level issues and representing the voice of the customer
• Build, design, and refine a service structure that supports national service demands
• Manage and maintain standards across outsourced service centers
• Ensure all internal and external service personnel are trained, certified, and equipped for excellence
• Develop and implement standardized processes that enhance efficiency and consistency
• Collaborate cross-functionally to advance product quality, customer satisfaction, and business outcomes

This is a hands‑on leadership role within a firearms service center, with responsibilities that include:

• Occasional travel (up to 25%) for training, demos, events, and service center visits
• Manual dexterity for inspection and repair
• Ability to lift up to 50 pounds and stand for extended periods
• Additional duties as assigned

• Strong leadership and decision‑making skills
• Exceptional customer service and communication abilities
• Skilled in negotiation and conflict resolution
• High attention to detail and strong organizational capabilities
• Deep knowledge of firearms repair, tools, and service procedures
• Professionalism, integrity, and confidentiality in all interactions
• Ability to train and communicate effectively using modern technologies

• High School Diploma required
• Master Gunsmith Certification preferred
• Minimum 3 years of experience managing a customer service, repair, or technical operations team (or equivalent combination of skills and experience)

If you’re passionate about firearms, driven to improve processes, and motivated to elevate customer experience at one of the world’s most respected firearm manufacturers, we’d love to meet you.

Apply today and become part of Beretta’s legendary heritage.