Service Advisor​/Service Writer

Overview

Location: Pocomoke City, Maryland

The pay range for this position is $20 - $24 per hr. based on experience

Company: Atlantic Tractor

Purpose: Service Writer – Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership; answers customer inquiries about service work and generates repair quotes; prepares and manages work orders to ensure technicians have work in front of them.

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing, prior to Service Manager review.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Completes other duties as assigned by the Service Manager.

• Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.
• Experience with basic computer functions and accounting practices.
• Experience working cooperatively in a team environment.
• Excellent Customer Relationship Skills.
• High School Diploma, GED or equivalent experience required.

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