Guest Service Agent

Guest Service Agent Overview

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.

The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can‑do” attitude is a must for front desk agent.

• Greeting & thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms and taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high‑performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

• Health, dental, and vision coverage available to full‑time associates and dental/vision coverage to part‑time associates.
• Paid time off within the first 90 days of employment and paid holidays for eligible associates.
• Accumulate paid days off for birthday and employment anniversary after five years.
• On Demand Pay – pay when you need it 24/7.
• Pet insurance coverage; discounted pet insurance available to all associates.
• 401k plan.
• Hotel discounts.
• Shoes for Crew – shoe subsidy through Shoes for Crews.

EOE/M/F/D/V