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Head of Customer Care & Call Center Ops

Job in Laurel, Anne Arundel County, Maryland, 20724, USA
Listing for: TryApplyNow
Full Time position
Listed on 2026-06-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 139786 - 238014 USD Yearly USD 139786.00 238014.00 YEAR
Job Description & How to Apply Below
Location: Laurel

WSSC Water is looking for a Senior Manager, Customer Care (Call Center) in Laurel, Maryland. This full-time position involves directing and managing customer-oriented services and oversight of the customer call center, ensuring efficient service delivery and addressing complex complaints.

The ideal candidate will have a Bachelor's degree and at least 8 years of experience in contact center operations, including significant experience in customer billing and team management. The role offers a salary range of $140k to $238k.

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