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Head of Customer Care & Call Center Ops
Job in
Laurel, Anne Arundel County, Maryland, 20724, USA
Listed on 2026-06-07
Listing for:
TryApplyNow
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
WSSC Water is looking for a Senior Manager, Customer Care (Call Center) in Laurel, Maryland. This full-time position involves directing and managing customer-oriented services and oversight of the customer call center, ensuring efficient service delivery and addressing complex complaints.
The ideal candidate will have a Bachelor's degree and at least 8 years of experience in contact center operations, including significant experience in customer billing and team management. The role offers a salary range of $140k to $238k.
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