Client Service Representative - Part Time

Client Service Representative (Part-Time) – Owings Mills, MD

If you’re the kind of person who remembers every pet’s name before their owner finishes checking in, we’d love to meet you.

Owings Mills Veterinary Center is looking for a part‑time Client Service Representative to join our front‑desk team. This role is perfect for someone who enjoys helping people, loves animals, and can keep things running smoothly even when the lobby is busy and the phones are ringing. Simply put, you’re the friendly face that helps make every visit a positive experience.

• Greeting clients and pets and providing excellent customer service
• Answering phones and scheduling appointments
• Creating estimates, invoices, and processing payments
• Helping clients understand services, products, and wellness recommendations
• Maintaining a clean, organized lobby and reception area
• Managing records and ensuring patient information is current
• Coordinating lab results and referral communication
• Assisting with patient check‑ins, including weighing pets
• Supporting opening and closing procedures
• Learning and assisting with basic veterinary assistant tasks as needed

• 1–3 years of experience in a veterinary clinic or medical office preferred
• Strong communication and customer service skills
• Ability to multitask in a fast‑paced environment
• Basic computer proficiency (email, Word/Excel, scheduling systems)
• Comfort handling payments and deposits
• A general understanding of veterinary terminology is helpful
• Ability to recognize urgent vs routine concerns when speaking with clients
• A positive, team‑oriented attitude and willingness to learn

• Employee pet care discount
• Company‑sponsored Employee Assistance Program (EAP)

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.