Customer Agent

Customer Agent I (Grade 10)

Current part-time vacancies exist within the MVA Oakland Branch (Garrett County) only.

This is an interview and hire position

Previous Applicants Need Not Reapply

All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with a focus on delivering premier customer service. The Customer Agent I is the entry‐level position in customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.

Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle‐related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating for non‑compliance with motor vehicle laws and regulations and other customer support functions.

• Passion for delivering excellent customer service
• Ability to work in a fast‑paced environment
• Problem‑solving ability
• Excellent communication skills

Interview invites will be prioritized based on the needs of the Administration. The eligible list resulting from this recruitment will be used for Garrett County only.

You can learn about our benefits here: MDOT Benefits Guide.

MDOT offers a generous and competitive benefits package.

Education
:
Graduation from a standard high school or possession of a high school equivalency certificate.

Experience
:
One (1) year of customer service work experience. Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service – Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

Submit a DTS‑1 application online at:  The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

Descriptions of duties that state, “see resume,” will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted.

If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call .

Applicants who have an education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services or World Education Services:
International Credential Evaluation.

The MVA is not…