Customer Service Representative

Customer Service Representative – Ace Handyman Services Lake Norman

At Ace Handyman Services Lake Norman, Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen.

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

• Answer incoming calls and respond to customer inquiries professionally and promptly
• Schedule appointments and coordinate service requests using company software
• Communicate effectively with customers, craftsmen, and management
• Follow up with customers regarding estimates, appointments, and completed projects
• Assist with customer concerns and help ensure a positive resolution
• Maintain accurate customer records and job information
• Support daily office operations and contribute to overall team success

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Comfortable using computers, scheduling software, and office applications
• Ability to multitask and prioritize responsibilities effectively
• Positive attitude, professionalism, and attention to detail
• Previous customer service, administrative, scheduling, or call center experience is preferred but not required

• Supportive team environment
• Opportunity for professional growth and development
• Meaningful work helping homeowners maintain and improve their homes
• A company culture built on trust, reliability, and exceptional service

If you enjoy helping customers, solving problems, and being part of a team that takes pride in delivering quality service, we encourage you to apply.