Senior Airport Services Agent - PHL
Listed on 2026-06-13
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Airport Staff & Aviation Operations, Event Manager / Planner
Description
We are currently recruiting for a Senior Airport Services Agent in Philadelphia, PA.
General Information- # 233784
- Location
: USA-Philadelphia Station - Job family
:
Cargo & Airport Operations - Closing Date
:
You will be responsible for providing quality service to passengers in respect to check‑in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards, ensuring passengers and their baggage are handled consistently.
Specific Accountabilities- Constant liaison with Check‑in, transfer desk, and other related areas for the smooth acceptance of passengers.
- Liaises with check‑in, transfer desk, and supports the Airport Services Supervisor in all areas.
- Escorts and directs arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
- Assists duty officer with handling company material and records.
- Liaises with GHA for quick processing of hotel and transfer passengers.
- Works with GHA to ensure smooth passenger handling.
- Assists passengers with entry requirements, visas, residence permits, etc.
- Ensures passengers are assisted smoothly through airport facilities.
- Performs other related duties as assigned to ensure the efficient and effective function of the work unit.
- Job‑related experience in customer service and at least 1 year of experience in Airport Operations of a leading airline.
- High energy and positive attitude necessary to perform well in a high‑pressure, demanding environment.
- DCS experience and knowledge of ticketing is an advantage.
- Willingness to work shifts.
- Very good knowledge of Amadeus preferred.
- High school diploma or equivalent.
Be part of an extraordinary story. Your skills. Your imagination. Your ambition. There are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Together, everything is possible.
You must be authorized to work lawfully in the US. This position is not eligible for visa sponsorship.
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