Customer Service Representative - Onsite in Glen Burnie, MD

Description

Job Title: Customer Service Representative

Location: Glen Burnie, MD

Employment Type: Full-Time | On-Site

Reports To: Customer Service Manager

Position Summary: Fibox, Inc., a global manufacturer of industrial enclosures, is seeking a self-motivated Customer Service Representative to join our team in Glen Burnie, MD. Reporting to the Customer Service Manager, this role serves as a key point of contact for customers and internal sales teams, delivering responsive, professional support through phone, email, and order management systems. The ideal candidate is highly organized, communicative, and thrives in a fast-paced manufacturing environment.

• Competitive compensation and comprehensive benefits package
• Monday–Friday schedule (8:00 AM – 5:00 PM)
• Stable and growing global manufacturing company
• Collaborative and supportive team environment
• Opportunities to learn our products, industry, and customer base
• Meaningful work that directly impacts customer satisfaction and company success

• Serve as a primary point of contact for customers via phone and email
• Process customer orders accurately and efficiently
• Partner with Sales Representatives to support customers and drive satisfaction
• Communicate order status updates, shipping information, and product availability
• Maintain customer records and ensure accurate account information
• Learn Fibox products and provide knowledgeable support to customers

• Customer service experience in a professional environment
• Manufacturing, industrial, OEM, or distribution experience preferred
• Strong communication and relationship‑building skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast‑paced environment
• Experience with ERP, CRM, and Microsoft Office applications
• Positive attitude, strong work ethic, and commitment to customer satisfaction

• High school diploma or equivalent required; college degree preferred.
• Minimum 2 years of customer service experience, preferably within the manufacturing industry.
• Knowledge of OEM, industrial, or electrical products is a plus.
• Proficiency using order entry systems, ERP platforms, CRM tools, and the Microsoft Office Suite is required.
• Possesses a strong technical aptitude with the ability to use multiple software systems seamlessly and simultaneously.
• Works well independently as well as in a team‑oriented environment.
• Strong communication and interpersonal skills with a customer‑centric approach, professional demeanor, and proven success in building rapport and lasting connections.
• Remains calm under pressure and uses critical thinking skills when problem‑solving or diffusing challenging situations or customers.
• Possesses a strong attention to detail, high level of accuracy, and ability to identify and correct errors in a timely manner.
• Ability to multitask, prioritize time, and maintain organization across multiple channels (phone, email, database).

Fibox offers a competitive benefits package designed to support the health, financial security, and well‑being of our full‑time employees. Benefits include employer‑sponsored medical, dental, and vision coverage, a retirement savings plan with company match, company‑paid life, AD&D, and disability insurance, voluntary insurance options, access to employee assistance, wellness, and discount programs, paid vacation, sick time, and holidays. This position is based on site in Glen Burnie, MD, Monday through Friday from 8:00 AM to 5:00 PM.