Membership Coordinator

WHO IS USA LACROSSE

USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the U.S. Olympic & Paralympic Committee. As the National Governing Body of men’s and women’s lacrosse in the United States, we collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, keep participants safe, and ensure everyone feels welcome.

Supporting more than 425,000 members, we provide national leadership, structure, and resources to fuel and unify the sport’s growth and enrich the experience of its players, coaches, officials, parents, and program leaders.

As the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.

• We Influence
  - Written and Verbal Communication
• We Serve
  - Customer Focused
• We Create & Innovate
  - Creativity
• We Collaborate
  - Peer Relationships
• We are Humble & Honest
  - Integrity and Trust
• We Embrace Individuality
  - Diversity
• We Have Fun – Work Hard and Play Hard

If this aligns with who you are and what you are looking for in an organization, keep reading.

USA Lacrosse is looking for a Membership Coordinator to join our Membership & Regional Growth team. In this role, you will play a vital role in providing customer-first focused support to all USA Lacrosse members and constituents while supporting the operations and sales for the Regional Growth team. The Membership Coordinator is the first line of support, ensuring member interactions are positive and their inquiries are resolved in a timely and professional manner.

In this administrative support role, you will assist with a wide range of member requests and queries via phone, email, and chat, including membership inquiries, questions about events, questions about membership, support for Program Leaders, and assistance with basic technical support and website navigation.

The Membership Coordinator also provides support to the Regional Managers to ensure an effective and thorough sales process, allowing the Regional Managers to have a greater bandwidth so they can engage with, retain, and acquire members to grow USAL’s membership base. This role provides behind the scenes support for department operations and administrative tasks to help drive sales and allow our members to see a return on their investment.

If you are customer-first focused with strong attention to detail and the desire to play a support role for our mission-based organization, this could be an excellent opportunity. We are looking for someone who is comfortable providing verbal and written customer service in a behind the scenes capacity. You will get to work alongside a dedicated team of professionals who are looking to grow the sport of lacrosse and ensure a positive member experience.

• Serves as the first point of contact for inquiries from USAL members and constituents, providing customer-first focused service via phone, email, and chat, ensuring their inquiries are resolved in a positive, professional, and timely manner. This includes ensuring accurate member data and escalating matters of importance to the appropriate team member and/or department as needed.
• Acts as a key liaison for member and prospect engagement across regions, ensuring they are connected with the Regional Manager for their region. This includes supporting acquisition and retention activities.
• Responds to member communications, ensuring any necessary coordination with the regional growth team and other departments throughout USA Lacrosse to ensure thorough and accurate information is provided.
• Partners cross-departmentally to plan and execute member activations, events, and campaigns to appreciate members and promote the value of a USA Lacrosse membership, ensuring a community feel.
• Regularly attends USA Lacrosse events to represent the organization, ensuring members and attendees have an exceptional experience.

• Provides support to the regional leadership and development team to drive effectiveness in the sales…