Customer Service Rep

Job Title: Customer Service Representative, $20/hour
Department: Operations | Type: Full-Time | Shift: Day

Overview:
We are seeking a reliable and organized Customer Service Representative to support daily operations in a fast-paced logistics environment. This role focuses on scheduling, customer communication, and coordinating with internal teams to ensure smooth service delivery.

Responsibilities:

• Handle inbound/outbound calls to schedule deliveries
• Respond to customer inquiries and provide timely follow-up
• Coordinate with drivers and internal teams to resolve issues
• Manage account information and update records in internal systems
• Support dispatch operations and monitor communication channels
• Deliver excellent customer service at all times

Qualifications:

• 1-3 years of customer service or administrative experience
• Strong communication and organizational skills
• Proficiency in Microsoft Office
• Detail-oriented with the ability to multitask
• High school diploma or equivalent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.