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Guest Services Lead — Vacation Rentals

Job in McHenry, Garrett County, Maryland, USA
Listing for: TowneBank
Full Time position
Listed on 2026-07-15
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 20 - 24 USD Hourly USD 20.00 24.00 HOUR
Job Description & How to Apply Below
Location: McHenry

Towne Bank seeks a Guest Services Team Lead for Railey Vacations in McHenry, MD. The role handles guest inquiries, reservations, and coordination across departments to ensure high-quality service.

A strong focus is on timely responses, accurate booking details, and professionalism in all guest interactions. Responsibilities include outbound calls, payment processing, refunds coordination, and using Breezeway/OTA dashboards to resolve issues while maintaining a positive guest experience.

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