Customer Service Leader

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees.

If you’re an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

• 1 or more years of work experience in a customer service environment
• Ability to quickly learn and adapt to new situations
• Computer skills

• Experience leading a team
• Passion and expertise in relevant products
• Customer Service experience, preferably in a food service industry, grocery or retail setting
• Experience handling large sums of cash or other tender
• Experience coordinating daily work of others
• Managerial/supervisory experience living our values and achieving results in our 5 measures
• Experience working as a cashier and operating a cash register
• Experience working in a bank or accounting firm
• Service Desk experience

* Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.