Customer Specialist - Chartwell Advice Centre (9-Month Fixed Term

Looking for a role where no two days are the same, and where you can genuinely make a difference in people's lives?

At ASB, our customers are at the heart of everything we do. We're passionate about providing exceptional service, building meaningful relationships, and helping New Zealanders get one step ahead. We're currently looking for a Customer Specialist to join our friendly and high-performing team at our Chartwell Advice Centre on a 9-month fixed-term contract covering parental leave.

As a Customer Specialist, you'll be the face of ASB for many of our customers, supporting them with a wide range of banking enquiries and day-to-day banking needs.

You'll take the time to understand what's important to each customer, help them find the right solutions, and build their confidence using ASB's digital and self-service banking options.

Located in one of Hamilton's busiest shopping destinations, our Chartwell branch operates seven days a week, offering flexibility and convenience for our customers. As part of this role, you'll work across a rotating roster including weekends, delivering outstanding service in a fast-paced and rewarding environment.

You'll thrive in this role if you:

• Enjoy building genuine relationships with people from all walks of life
• Have experience in customer-facing roles such as retail, hospitality, contact centre, reception, tourism, or similar
• Love finding solutions and making things easier for customers
• Are confident learning new systems and technology
• Communicate clearly and professionally
• Bring energy, resilience, and a positive attitude to your work
• Enjoy working as part of a collaborative and supportive team

Banking experience is not essential. If you're passionate about customer service and eager to learn, we'd love to hear from you.

This is a fantastic opportunity to build valuable banking experience and join one of New Zealand's most trusted brands.

• Comprehensive training and ongoing coaching
• A supportive and inclusive team environment
• Health, life and income protection insurance
• Great career development opportunities across ASB
• The chance to make a real difference for our customers and communities

At ASB, our values of Care, Courage and Curiosity shape everything we do. We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

If you're ready to bring your customer service expertise to a team that genuinely cares about its people and customers, we'd love to hear from you.

To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.