Residential Customer Care Leader – Service Center
Job in
Laurel, Anne Arundel County, Maryland, 20724, USA
Listed on 2026-08-13
Listing for:
Comcast
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Comcast in Laurel, MD seeks a Customer Care Manager to lead the Service Center operations for residential solar and battery customers. You will oversee Case Managers and Billing Specialists, manage inbound calls, and drive high-quality customer experiences from first contact through resolution and billing closure.
Role is in office daily in Laurel, MD, requiring strong leadership, workforce management, and cross-functional collaboration with Tier II Technical Support and Field Service to reduce
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