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Customer Experience Leader: Drive Booking & Service Excellence
Job in
Ammendale, Prince George's County, Maryland, USA
Listed on 2026-08-31
Listing for:
Len-the-Plumbe
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Len the Plumber Heating and Air in Beltsville, MD is seeking an experienced Customer Experience Manager to lead our CX team, ensuring high-quality service and a strong first impression with every customer interaction.
You will coach a team of Customer Experience Specialists handling inbound calls, digital leads, and outbound outreach to convert into booked service and sales opportunities, while partnering with Dispatch, Service, Sales, and Marketing to improve processes and KPI results.
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