Customer Service Plumbing Job Phoenix Maryland USA,Customer Service/HelpDesk

Position: Customer Service for Plumbing Company
Location: Phoenix

Location:
Phoenix, MD
Salary: $25–$30 per hour
Full Benefits

Employment Type:

Full-Time

REQUIRED EXPERIENCE:

SERVICE TITAN CRM

Overview:

We are seeking a professional and customer-focused Customer Service Representative to join our team in the plumbing and water treatment industry. The ideal candidate will excel in phone-based customer interactions, scheduling maintenance and service appointments, and ensuring a seamless experience for our clients. With a strong emphasis on phone communication and knowledge of Maryland locations, this role is critical to coordinating our plumbing and water treatment system maintenance services.

Key Responsibilities:

Phone-Based Scheduling & Coordination:
- Manage incoming and outgoing phone calls to schedule plumbing and water treatment system maintenance appointments for technicians.
- Coordinate technician schedules to optimize efficiency and ensure timely service for customers.
- Confirm appointments with clients via phone, providing clear details and addressing scheduling inquiries.
Customer Service Excellence:
- Serve as the primary phone contact for clients, delivering exceptional service by addressing inquiries, resolving scheduling conflicts, and handling service-related concerns.
- Follow up with customers post-service to ensure satisfaction and address any outstanding issues.
- Build rapport with clients to foster trust and long-term relationships.
Administrative Support:
- Perform data entry to log service calls, customer details, and appointment notes in our scheduling system.
- Manage correspondence related to appointment confirmations and follow-ups.
- Maintain accurate records of customer interactions and service schedules for reporting purposes.
Local Knowledge Application:
- Utilize familiarity with Maryland geography to assist in scheduling efficient technician routes and communicating location-specific details to clients.
Team

Collaboration:
- Work closely with technicians and office staff to ensure smooth communication and coordination of service schedules.

Qualifications:

Experience:
- MUST HAVE EXPERIENCE WITH THE PROGRAM SERVICE TITAN CRM!
- Minimum of 2 years of customer service experience, preferably in a phone-based role within the plumbing or water treatment industry.
- Experience scheduling appointments or coordinating services is highly preferred.
- Familiarity with the home improvement industry is a plus.
Skills & Knowledge:
- Exceptional phone communication skills, with a professional and friendly demeanor.
- Strong organizational skills to manage high call volumes and multiple schedules.
- Proficiency in scheduling software, calendar management tools, or CRMs (e.g., Google Calendar, Service Titan).
- Knowledge of Maryland geography to support efficient scheduling and customer communication.
Attributes:
- Customer-oriented with a proactive approach to solving issues.
- Detail-oriented and able to multitask in a fast-paced environment.
- Ability to work independently while collaborating effectively with a team.

Requirements:

High school diploma or equivalent; additional certifications in customer service or office administration are a plus.
Must be able to work in-office in Phoenix, Maryland.
Previous experience in plumbing or water treatment industries is preferred; home improvement industry experience will be considered.

Benefits:

Competitive hourly wage ($25–$30/hour).
Health, Vision, Dental, 401k
Opportunities for career growth within the company.
Supportive and collaborative work environment focused on customer satisfaction.